Kishori Mart Privacy Policy

Kishori Mart values your trust. This Privacy Policy details how we collect, use, store, and protect your personal information when you use our website, mobile application, and other digital services. We are fully committed to protecting your privacy in compliance with the Information Technology Act, 2000 and other data protection regulations.

1. Information We Collect

We collect various types of data to provide a seamless grocery shopping experience:

• Personal Identity Information: Your name, email address, mobile number, and gender provided during account creation.
• Location & Address Details: Precise GPS coordinates (latitude and longitude) and written addresses to map your exact location for quick doorstep delivery. We collect background location data only when the app is active to locate nearby partner stores.
• Transaction & Payment Information: Payment details, order history, billing info, and vouchers used. Note: We do not store full credit card numbers or pin numbers; payment tokenization is handled securely by certified third-party payment gateways.
• Device & Technical Logs: IP address, browser type, operating system, unique device identifiers, device performance indicators, and crash reports.

2. How We Use Your Information

Your collected information is processed for the following legitimate purposes:

• Fulfilling your orders and routing delivery partners to your address.
• Personalizing your home feed, showing localized inventory, and recommending products based on purchase patterns.
• Processing refunds, resolving customer support tickets, and addressing delivery issues.
• Sending transaction alerts, safety messages, and marketing updates via SMS, Push notifications, and WhatsApp (you can opt-out at any time).
• Detecting, preventing, and prosecuting fraudulent transactions or security breaches.

3. Data Sharing & Third-Party Disclosures

We do not sell or rent your personal information to third parties. We only share relevant data with:

• Delivery Partners: Share name, phone number, and delivery address coordinates to facilitate order delivery.
• Payment Gateways: Share order value and user identity to process secure online transactions.
• Legal and Regulatory Bodies: When required by law to comply with judicial proceedings, court orders, or requests from law enforcement agencies.

4. Data Security Protocols

We adopt industry-standard security measures, including End-to-End SSL encryption, tokenized transactions, and firewall protections to guard against unauthorized access, alteration, disclosure, or destruction of your personal data. While we strive to protect your data, no transmission over the internet can be guaranteed 100% secure.

5. Cookies and Web Beacons

We use cookies to enhance navigation, store your cart items between sessions, and evaluate site analytics. You can choose to disable cookies in your browser settings, though doing so may limit your access to certain functions of the portal.

6. User Rights and Data Deletion

You have the right to access, update, or correct your personal information. If you wish to delete your account and erase all associated data from our servers, you can submit a deletion request in the Account Privacy settings in the app or contact support at support@kishorimart.com.