Kishori Mart Shipping and Delivery Policy

Kishori Mart is dedicated to bringing groceries to your doorstep with unmatched speed and efficiency. This Shipping Policy explains how we manage shipping zones, delivery timelines, charges, and failed delivery scenarios.

1. Serviceable Areas and Geofencing

We operate on a hyper-local dark store model. Delivery is restricted to areas within a specified radius (usually 3 to 5 kilometers) of our fulfillment stores. You must enable your device location or input a valid pin-code to verify if your address is within our serviceable range before checkout. If an address is outside our zones, you will not be able to complete the checkout.

2. Delivery Timelines and Schedules

• Instant Delivery: Orders are dispatched immediately upon packing and are usually delivered within 15-30 minutes. Delivery timelines are dynamic and depend on live traffic conditions, weather conditions, and order queues.
• Slot-Based Delivery: For larger orders, you can choose custom delivery slots throughout the day to suit your availability.
• Operating Hours: Our standard delivery window is from 6:00 AM to 11:59 PM daily. Orders placed outside these hours will be scheduled for the first slot the following morning.

3. Delivery Fee and Surcharges

We structure our delivery fees to keep our operations sustainable while offering fair compensation to our delivery partners:

• Base Delivery Charge: A standard delivery fee is charged on orders. The exact charge varies based on distance and order volume.
• Free Delivery: Orders exceeding a certain value (as indicated on the checkout screen) qualify for free delivery.
• Surge Fees / Weather Fees: During periods of heavy rain, high traffic congestion, late-night hours, or peak festival seasons, a temporary surge charge may be added. This charge goes directly to incentivize our delivery partners to operate under difficult circumstances.

4. Failed Deliveries and Re-attempts

Our delivery partners make every effort to deliver your order. However, if a delivery fails because:

• The customer provided an incorrect or incomplete address.
• The gate or society security refuses entry to the delivery partner.
• The customer is unreachable via call or SMS after repeated attempts.

In such cases, the order will be returned to the store and canceled. Since these are instant orders containing perishables, a cancellation fee of up to 100% of the order value will be applied, and no refund will be processed.